What are some basic Chromebook troubleshooting steps?

Basic Chromebook Troubleshooting Steps

  • Clear the cache and cookies in Chrome by following the steps at clear cache.
  • Reboot the Chromebook by shutting it down completely and then turning it back on. reboot Chromebook
  • Hard reset the device. With the device turned off, hold down the power and refresh keys for 30 seconds. The refresh key is above the number 4 on the keyboard.

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