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What are some basic Chromebook troubleshooting steps?

Basic Chromebook Troubleshooting Steps Clear the cache and cookies in Chrome by following the steps at https://support.google.com/accounts/answer/32050. Reboot the Chromebook by shutting it down completely and then turning it back on. reboot Chromebook Hard reset the device. With the devi...

How do I clear my cache?

CLEAR CHROME BROWSER CACHE AND COOKIESClear your Chromebook/Chromebox/ThinClient browser's cache and cookies. These problems often live in the cache. Below are Google's directions for doing this:Hopefully this will fix the problem. If not, get back to us by creating a help ticket.NOTE: Be sure an...

How do I reboot my Chromebook?

Tap on the timestampTap on the power iconTo turn the Chromebook back on, press the power button in the top right corner of the keyboard.

How do I add/remove an account from my device?

Adding an account to your device: On the lower left corner of the device, click on add person. Type the username (first.last), @vigoschools.org will already be generated for staff members.  Student accounts will need @student.vigoschools.org typed. Enter password and the account will be added ...

What if my monitor or TV goes black, during the day?

Occasionally, a Chromebox monitor or the television it is connected with will go black if the screen resolution is not set correctly. Follow these instructions: Check the settings for the TV by clicking on the clock in the lower right corner. Then at the left, click on “Device” and click on ...