What if my monitor or TV goes black, during the day?

Occasionally, a Chromebox monitor or the television it is connected with will go black if the screen resolution is not set correctly. Follow these instructions:

• Check the settings for the TV by clicking on the clock in the lower right corner.
• Then at the left, click on “Device” and click on “Displays”. 
• If it shows the displays as overlapping, then click on the checkbox to un-mirror the displays.
• The monitor and TV displays will appear side by side on the screen. 
• Select the TV display and set the “Resolution” to 1920 x 1080.
• Set the “Refresh Rate” to 50 Hz. 
• Check that the monitor’s resolution is also: 1920 x 1080.
• The monitor’s “Refresh Rate” can be: 60Hz.
• If the two device’s were previously mirrored you can click the checkbox to mirror them again.

Please put in a help ticket if the above instructions do not resolve the issue.