Helpdesk 101
information about the ticket system
My answer is not in the knowledge base, what should I do?
If you did not find your answer in the knowledge base, please create a new ticket.
How can I find contact information for technical support?
Creating a ticket is always the most effective way to reach staff members in the IT department. Our members are frequently in school buildings or fielding other calls. However, all of the contacts below may be reached from any internal VCSC phone. Doug Miller Chief Technology Officer – x11...
I created a ticket, when can I expect an answer?
Most tickets are answered on the same day they are received. Depending on the nature of the request, the response may not be immediate. The beginning and end of school year tend to trigger many requests. But every request is handled as quickly as possible. If there is a need for immediate assista...