Troubleshooting

quick solutions to common issues

How do I change the message on my VCSC internal phone?

Phone messages for VCSC internal phones should be updated when a variety of changes occur. The instructions below will allow a quick guide for changes. From the phone that needs updated dial 18900. Enter the default password 1111. (If this password fails, it has been changed by a previous us...

How do I add/remove an account from my device?

Adding an account to your device: On the lower left corner of the device, click on add person. Type the username (first.last), @vigoschools.org will already be generated for staff members. Student accounts will need @student.vigoschools.org typed. Enter password and the account will be added ...

How do I clear my cache?

CLEAR CHROME BROWSER CACHE AND COOKIESProblems often live in the cache. Hopefully this will fix the problem. If not, submit a help ticket.Below are Google's directions:NOTE: Be sure and clear everything (all the checkboxes should be checked) and set the selector for “All Time”.Chromebook or Chrom...

How do I get rid of popups?

To fix popups from occurring:1\. Log out and shut the machine completely off.2\. Turn on the machine and log back in.3\. Start the Chrome browser and clear the Chrome browser cache.4\. Immediately log off.5\. Remove your profile from the machine.You can now log back in and the popups will be gone...

How do I reboot my Chromebook?

Tap on the timestampTap on the power iconTo turn the Chromebook back on, press the power button in the top right corner of the keyboard.Submit a help ticket here.

What are some basic Chromebook troubleshooting steps?

Basic Chromebook Troubleshooting Steps Clear the cache and cookies in Chrome by following the steps at clear cache. Reboot the Chromebook by shutting it down completely and then turning it back on. reboot Chromebook Hard reset the device. With the device turned off, hold down the power an...

What if my monitor or TV goes black, during the day?

Occasionally, a Chromebox monitor or the television it is connected with will go black if the screen resolution is not set correctly. Follow these instructions: Check the settings for the TV by clicking on the time stamp in the lower right corner. Then at the left, click on “Device” and then...

Why can I not connect with my apps from my email page?

When a VCSC employee logs into a user Google account, apps are loaded for quick access from the “waffle” menu at the top right of a Google page. If a user fails to login or has allowed a different user to login to a browser window, the dashboard may either be absent or may be a different user's a...